MarTech Insights & Growth Strategies

Dashboard displaying Net Promoter Score breakdown with promoters, passives, and detractors segments alongside customer feedback themes

14 min

📄Martech Fundamentals

Net Promoter Score (NPS): Beyond the Number to Real Customer Understanding

Discover how to use Net Promoter Score (NPS) as more than just a metric—turn customer feedback into actionable business improvements that drive loyalty, retention, and growth.

Dec 28, 2025

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